Vice President Membership
James D. Santiago is a Business Analysis Consultant for North Highland, working with IT End of Life projects for a leading company in the timeshare vacation ownership industry. Previously, James worked in the BA/PM capacity with companies such as First Group America, Cincinnati Bell Technology Services (CBTS), Fusion Alliance and Florida Blue. While living in Ohio, James was an active member of the IIBA Cincinnati Chapter, supporting the Student Engagement Program, expanding the offices of Membership and Professional Development, and strengthening the Cincinnati Chapter image at the same time. His areas of expertise range from Law Enforcement, Customer Management and Business Process Outsourcing, Health Insurance, Complex Settlement Administration, Loan Origination, Mass Transit and Timeshare Vacation Ownership.