Dealing with Difficult People?
Whether you are a BA, PM, developer, tester, manger, director or VP...this is something we can all relate to.
According to the Carnegie Institute of Technology 15% of success is due to brains and skills and 85% of success is due to personality factors most importantly the ability to deal with other people successfully. How go are you at handling your internal response?
A primary key to effectively dealing with conflict and difficult people centers on your internal response, which is the automatic reaction that someone else’s behavior triggers inside of you.
Remember communication is mostly non-verbal, your internal response will show up on your face and in your body language. Think about how you typically react in difficult situations. If your reactions are not working for you then it is time to consider more effective strategies.
About the Event
In this session we will:
Define conflict and difficult people
Identify the causes of conflict and conflict resolutions tactics
Review the five main styles of dealing with conflict
Learn the eight main types of difficult people
Discuss steps in dealing with difficult people and the resolution process
Speaker: David Mantica
David Mantica, president of ASPE (American Society of Professional Education) will facilitate this topic.
His career as a business leader in the training industry spans twenty years. As a specialist in business-to- business continuing education, David brings deep experience to roles in executive, product management, marketing and operations capacities.
He has an impressive portfolio of goal-driven successes identifying market opportunities in the training sector and responding with training product development initiatives. He has led or conducted product management efforts around more than 300 training courses, delivered both as expert-led classroom programs and live online training delivered remotely. Courses developed by his firms have addressed skills gaps in a range of industries, including: the software development life cycle, many IT topics, telecommunications, finance, healthcare IT and marketing.
David’s primary professional expertise lies in his unique ability to understand the business drivers that underscore the need for technology skills and find a market niche for educational products which help professionals achieve competitive advantage with these skills. He also specializes in topics focusing on the alignment of business needs and technology resources, and building training solutions around it.
Nova Southeastern University
4850 Millenia Blvd, Orlando, FL 32839